Marcelo Robles

Intermediate IT Analyst

Residence Location

Mississauga, ON

Mobile Phone

+1 647-832-5703

Email Address

Roblesal@sheridancollege.ca

Powering with precision and purpose.

Portfolio

CHEO Network Deployment – Starlink

Planned and deployed a Starlink satellite connection for the CHEO project, ensuring smooth communication and reliable performance. Maintained post-deployment monitoring to address potential downtime proactively.

WMB Network Upgrade – ASA 1010 Firewall

Upgraded outdated network infrastructure by replacing the firewall and switch after hours. Ensured zero downtime and improved overall network stability and speed at the West Memorial Building project.

EOC Network expansion - Cisco Switches

Configured and tested 15 Cisco switches for VLAN trunking at the Eastern Ontario Campus military base. Ensured alignment with DND network requirements and reliable project communication.

Oxford Builders Soft Cutover – Starlink

Executed a seamless migration from LTE modems to a Starlink connection during operational hours. Collaborated with stakeholders, identified risks, and delivered uninterrupted network service for a rapidly growing site.

HSE Meeting Setup – Holiday Inn

Organized and supported the annual townhall meeting for the Health, Safety & Environment department, bringing together key industry professionals to share insights on improving construction safety.

LBP-TC Secure Laptop Provisioning – DA Room

Worked with the security team to configure a closed LAN and NAS for the government-regulated Lester B. Pearson project (TowerC). Implemented perpetual licenses and designed a self-sufficient workflow for continued operations without IT intervention.

Lansdowne 2.0 Coordination – Estimator Workspace

Set up an optimized workspace for estimators bidding on a multimillion-dollar project. Ensured reliable internet, visual setup, and power availability for every team member during the event.

Electronic Asset Disposal – ERA

Coordinated the collection and recycling of decommissioned electronics with ERA. Followed SOPs to retire over 700 pounds of outdated equipment responsibly.

EOC Secure iPads – Fieldwire Access

Partnered with the Systems team to configure and lock down iPads via Microsoft Intune, granting access solely to Fieldwire. Developed SOPs and policies to maintain compliance and enforce restrictions.

AGM Event Management

Planned and coordinated the Annual General Meeting with a third-party AV vendor at the BrookStreet Hotel. Recorded and streamed the event for 400+ Ottawa employees attending in person and remotely.

About Me

I’m Marcelo (aka Jack), a Jack-of-all-trades in IT. I lead network projects, streamline workflows, and solve problems efficiently. Known for strong documentation, planning, and delivering on time, I’m eager to tackle even bigger, more challenging projects.

Core Competencies

IT Infrastructure Management

Maintaining stable, secure enterprise systems.

Network Administration

Monitoring and configuring Cisco-based networks.

Systems Management

Handling user access, permissions, and lifecycles.

Security & Compliance

Enforcing endpoint protection and patch management.

Technical Support (L1 & L2)

Providing responsive, cross-platform troubleshooting.

Documentation & Process Improvement

Creating SOPs and streamlining workflows.

IT Operation Metrics

2023 - 2025

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Years of Experience

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KB Contributions

Resume

IT professional with experience supporting 400+ users across corporate environments, specializing in Windows and network administration, endpoint security, and IT operations optimization. Skilled in Azure AD, M365, Cisco networking, and IT troubleshooting.

2024 | Udemy

Advanced Windows Performance Troubleshooting

Learned to diagnose and resolve Windows performance issues using Windows Performance Toolkit, including slow boot, app lag, and system optimization.

2021 - 2023 | Sheridan College

Computer Systems Technician – Information Technology Infrastructure and Services

College diploma focused on network administration, systems management, and IT support operations.

2018 - 2021 | University of Lima

Faculty of Engineering – Systems Engineering

Undergraduate degree focused on computer systems design, software development, and IT infrastructure.

2018 | Cristóforo Institute of Leadership

Cristóforo Leader

Leadership program focused on personal discipline, ethical values, and teamwork through community-driven projects.

Sept. 2023 - Present | EllisDon Corporation

IT Analyst Intermediate

Provide L1/L2 support for 400+ users, manage networks, Azure AD, and M365, and ensure endpoint security and system optimization.

Jan. 2023 – May 2023 | EllisDon Corporation

IT Infrastructure Technologist (Co-op)

Deployed IT equipment, managed assets, coordinated vendors, and improved onboarding efficiency with ServiceNow and AD tools.

May 2022 – Sept. 2022 | Magna International

IT Operations Analyst (Co-op)

Upgraded IT infrastructure, automated analysis with Nexthink, and supported Intune MDM migration.

Jan. 2020 – May 2020 | Apumayo SAC

IT Intern

Provided L1 support and led Windows 10 migration, building key hardware and networking skills.

My Skills

Network Configuration

90%

Azure AD & M365 Administration

85%

Technical Troubleshooting (L1/L2)

95%

Endpoint Security Management

85%

Project Planning & Coordination